Customer care
We'd love to hear from you.
Customer Care : support@flavourvaultfoods.com
Business Enquiries : hello@flavourvaultfoods.com
Business Hours : Monday – Friday
9:30 AM – 6:00 PM IST
Response Time : Within one business day.
Frequently asked questions
What makes Flavour Vault different?
Every Flavour Vault ingredient is selected for its provenance, quality, and authenticity. We source from renowned growing regions to offer exceptional spices with distinctive character and flavour.
Are your spices truly single origin?
Yes. Each Single Origin product is sourced from a specific growing region known for producing that ingredient. The origin is clearly stated on every product page.
Do your products contain preservatives or artificial colours?
No. Our products contain only the ingredient listed on the label, with no artificial colours, preservatives, or fillers.
What is your return and refund policy?
We want you to be delighted with every purchase. If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery with your order number and photographs of the issue. We will review the case and arrange an appropriate resolution, such as a replacement or refund where applicable.
Because spices are food products, we are unable to accept returns of opened or used items unless they are defective or incorrect.
How should I store my spices?
Store your spices in a cool, dry place away from direct sunlight. Keep the container tightly sealed after each use to preserve freshness and aroma.
Do you deliver across India?
Yes. We deliver across India. Shipping charges and estimated delivery timelines are displayed during checkout.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I place bulk or corporate orders?
Yes. We welcome wholesale, hospitality, gifting, and corporate enquiries. Please contact us through our Contact page for more information.